Senior Order Fulfillment Coordinator

Role Objective:

Reporting to the Global Logistics Manager, the Senior Order Fulfillment Coordinator is responsible for overall order receipt, system processing, ship confirmation and invoicing for major retailers. The Senior Coordinator will have ownership of onboarding new accounts, set up, non-compliance resolution and fulfillment performance reporting while being accountable to meet customer ship window requirements. This position requires a high level of accuracy, detail and excellent customer service skills. The Senior Coordinator will be the main point of contact for Sales in resolving customer order issues.  


  • Ensure on-time and accurate creation and maintenance of major retailers and international sales orders within ship windows
  • Request extension or Purchase Order changes with customers, where applicable
  • Loading Item set up, product listings, product images in customer portals
  • Communicate with Sales regarding Open Order issues, be the point of contact with Sales and within the Logistics team for resolution of order issues
  • Ensure the order cycle is fully completed as planned and resolve outstanding issues
  • Process manual orders entry and facilitate eComm and Portal order processing
  • Onboarding new customer, order user acceptance testing
  • Maintain current Customer Routing-Shipping Guides internally and provide to warehouse
  • Manage open orders to forecast and identify inventory issues to Master Planner
  • Lead and meet monthly with Sales to review open issues, updates and drive improvement opportunities
  • Investigate customer non-compliance and discrepancies; identify root cause, and work with department team members to take corrective action to reduce financial penalties
  • Support Finance department resolution of non-compliance issues
  • Complete monthly report on order fulfillment performance and recommend improvements
  • Complete monthly report on retail non-compliance fines
  • Other duties, as assigned


  • 4-5 years proven experience with mass retail and/or specialty retailer and eComm order fulfillment
  • Experience with EDI accounts, Defective Allowance, Portals, Quoting and Item Set Up
  • Excellent communication skills – verbal, written and persuasion skills
  • Excellent interpersonal and listening skills
  • Proven critical thinking skills necessary for problem-solving, conflict resolution, decision-making
  • Effective time management, planning and execution skills
  • Demonstrated strong organizational skills to manage multiple priorities in a calm manner
  • Demonstrated ability to analyze business data, and recommend solutions and opportunities
  • Proficiency using Microsoft Office Suite. Excel skills must be at an intermediate level or higher
  • Post-secondary education. Continuing education in supply chain management is an asset
  • Must have a valid driver’s license, and passport and be available for travel on a limited basis


  • Enthusiastic about and aligned with our purpose, mission and values
  • Results-oriented, highly motivated, driven individual who takes ownership for results
  • Collaborative style in a team-oriented environment, yet works effectively on an independent basis
  • Proven critical thinking skills, necessary for problem-solving, strong communication skills
  • Takes initiative, and is flexible, adaptable and resilient in approach
  • Ability to quickly develop rapport and trust

We offer a competitive compensation and benefits package.

Bravado Designs Ltd. is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Bravado Designs Ltd. will make accommodations available to applicants with disabilities upon request during the recruitment process.

How to Apply

If you are interested in this opportunity and have the skills and experience required, we invite you to send your covering letter and resume to: and in the subject line quote the position title and date of application. We appreciate your interest in this opportunity, however, only those selected for an interview will be contacted.