Reporting to the Global Logistics Manager, the Senior Order Fulfillment Coordinator is responsible for overall order receipt, system processing, ship confirmation and invoicing for major retailers. The Senior Coordinator will have ownership of onboarding new accounts, set up, non-compliance resolution and fulfillment performance reporting while being accountable to meet customer ship window requirements. This position requires a high level of accuracy, detail and excellent customer service skills. The Senior Coordinator will be the main point of contact for Sales in resolving customer order issues.
Ensure on-time and accurate creation and maintenance of major retailers and international sales orders within ship windows
Request extension or Purchase Order changes with customers, where applicable
Loading Item set up, product listings, product images in customer portals
Communicate with Sales regarding Open Order issues, be the point of contact with Sales and within the Logistics team for resolution of order issues
Ensure the order cycle is fully completed as planned and resolve outstanding issues
Process manual orders entry and facilitate eComm and Portal order processing
Onboarding new customer, order user acceptance testing
Maintain current Customer Routing-Shipping Guides internally and provide to warehouse
Manage open orders to forecast and identify inventory issues to Master Planner
Lead and meet monthly with Sales to review open issues, updates and drive improvement opportunities
Investigate customer non-compliance and discrepancies; identify root cause, and work with department team members to take corrective action to reduce financial penalties
Support Finance department resolution of non-compliance issues
Complete monthly report on order fulfillment performance and recommend improvements
Complete monthly report on retail non-compliance fines
Other duties, as assigned
4-5 years proven experience with mass retail and/or specialty retailer and eComm order fulfillment
Experience with EDI accounts, Defective Allowance, Portals, Quoting and Item Set Up
Excellent communication skills – verbal, written and persuasion skills
Excellent interpersonal and listening skills
Proven critical thinking skills necessary for problem-solving, conflict resolution, decision-making
Effective time management, planning and execution skills
Demonstrated strong organizational skills to manage multiple priorities in a calm manner
Demonstrated ability to analyze business data, and recommend solutions and opportunities
Proficiency using Microsoft Office Suite. Excel skills must be at an intermediate level or higher
Post-secondary education. Continuing education in supply chain management is an asset
Must have a valid driver’s license, and passport and be available for travel on a limited basis
Enthusiastic about and aligned with our purpose, mission and values
Results-oriented, highly motivated, driven individual who takes ownership for results
Collaborative style in a team-oriented environment, yet works effectively on an independent basis
Proven critical thinking skills, necessary for problem-solving, strong communication skills
Takes initiative, and is flexible, adaptable and resilient in approach
Ability to quickly develop rapport and trust
We offer a competitive compensation and benefits package.
Bravado Designs Ltd. is committed to providing a barrier-free work environment in concert with the
Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. As such, Bravado Designs
Ltd. will make accommodations available to applicants with disabilities upon request during the recruitment process.
How to Apply
If you are interested in this opportunity and have the skills and experience required, we invite you to send your
covering letter and resume to: firstname.lastname@example.org and in the
subject line quote the position title and
date of application. We appreciate your interest in this opportunity, however, only those selected for an interview
will be contacted.
We support breastfeeding moms by offering a carefully curated collection of comfortable and stylish
nursing bras, camis and tanks in a wide range of colors and sizes. Our maternity and nursing intimate
apparel is designed in conjunction with hundreds of moms, ranging in body type and breast size, who help us perfect our designs based on real-life around-the-clock use.
Comfort never looked so good!
We also support new moms in their pregnancy and breastfeeding journey by working with experts and
other moms to offer real-life advice on breastfeeding, nutrition, fitness, health and emotional well-being.